We have a 30-day return policy, which means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
To begin a return request, you can contact us at [email protected] If your return is accepted, we will send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We ask you to pay the shipping costs for returning the item(s) back to us. The item(s) need to be unused and not damaged, and in their original retail packaging.
We do not provide a label and do not provide reimbursement for return shipping. We strongly recommend shipping your package with shipment tracking so that you can confirm that it has been successfully delivered.
Each item that is returned must contain all packaging pieces including the box. Returns that are missing items are subject to a deduction on the return. Deductions are $5 per item missing with a max $20 deduction per box.
You can always contact us about any return issues at [email protected]
DAMAGE AND OTHER ISSUES
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and put it right.
EXCEPTIONS / NON-RETURNABLE ITEMS
Certain types of items cannot be returned, including perishable goods (such as food), and care goods. We also do not accept used grinders. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
All returns are subject to a deduction based on the original shipping and handling charge incurred for the product. This deduction applies even if a free shipping offer was applied to the customer order.
LuckyTail is not responsible for items that could not be shipped to their destination because of an incorrect or an undeliverable address. Shipping fees for the replacement package will be applied.
It is the responsibility of the customer to review their shipping address and information and ensure its accuracy before completing the purchase. Refunds or exchanges will not be issued on the basis of an incorrect address.
If a package is shipped back to LuckyTail due to an incorrect/undeliverable address, shipping and handling charges will apply.
Questions about the Terms of Service should be sent to us at [email protected]
Your order will be put in front of the line and processed ASAP
We recommend to grab a few additional heads in advance to ensure the maximum grinding quality. Replaceable heads are made from high-quality material and specifically designed for LuckyTail device.
Quickly polish your pet’s nails with a coarse grinding head. It’s ideal for large dogs with thick nails.