How long does it take to deliver my LuckyTail?
All orders are shipped from our warehouse, which is in Salt Lake City, USA. Delivery time depends on your location (State/Country). You can check the average delivery time in the table below.
USA.......................................4-6 days
CANADA..............................8-12 days
ASIA.........................................8-12 days
EUROPE...............................8-12 days
AUSTRALIA.......................8-12 days
AFRICA..................................8-12 days
SOUTH AMERICA..........8-12 days
Due to the current situation with COVID-19, please be aware that delivery time might be longer than expected. We do understand your concern and we appreciate your patience - we are doing all we can to ensure safe and reliable shipments to our customers.
Where is LuckyTail created?
LuckyTail's unique design and the whisper-quiet technology were created in California, USA. The product itself and the top quality grinding heads are manufactured in Asia.
We assure that only the best quality LuckyTail devices and grinding heads reach our customers, as our quality control department inspects each and every one product manufactured.
How long do grinder heads last?
Grinder heads are designed to last at least a few months, however it depends on how often you will be using the device. We suggest purchasing additional grinding heads with your LuckyTail dog nail grinder which you can use to replace your old, worn out one. If you already own a LuckyTail, you can buy additional grinding heads here.
Do you have a video guide on how to use it?
All information on how to use the LuckyTail dog nail grinder can be found here.
Is it easy to return?
Yes, it's very easy to return. If you are unsatisfied with the product for whatever reason, just contact us at hello@luckytail.com and we will provide you with easy return instructions.